Shipping Policy

Thank you for choosing Roses Collection! We are committed to delivering your beautiful floral arrangements with care and efficiency. Please review our shipping policy below for detailed information.

1. Order Processing Time:

  • All in-stock Roses Collection items are processed and shipped from our Los Angeles headquarters within 1-5 business days (Monday through Friday, excluding holidays and office closures) from the date your order is placed.

  • For custom, pre-ordered, or made-to-order floral arrangements, the processing and shipping timeframe will vary. The estimated delivery window will be clearly communicated on the product page at the time of purchase.

  • During peak seasons or periods of high demand, processing times may be slightly extended. We appreciate your understanding and patience. You will be notified of any significant delays.

2. Expedited Shipping:

  • We offer expedited shipping options, including Priority Mail Express, UPS 2nd Day Air, UPS Next Day Air, and DHL Worldwide Express, for customers who require faster delivery.

  • To ensure same-day dispatch for expedited services, orders must be placed before 12:00 PM Pacific Time (PST), Monday through Friday, excluding holidays and office closures.

  • Expedited shipping costs are calculated based on package weight, dimensions, and destination.

3. Domestic U.S. Shipping:

  • We provide various domestic shipping options within the United States.

  • Shipping timelines and rates are calculated based on package weight, dimensions, and the delivery destination.

  • Please note that quoted delivery times are estimates and not guaranteed.

  • Customers will be provided tracking information once the order has shipped.

4. International Shipping:

  • For international orders, we utilize DHL Worldwide Express or UPS for reliable and efficient delivery.

  • Estimated international delivery times range from 4 to 18 business days from the order date, depending on the destination and customs processing.

  • Please be aware that international shipments may be subject to customs duties, taxes, 1 and fees, which are the responsibility of the recipient. 2  

  • Certain promotional free shipping offers, may exclude international orders.

5. Local Pickup (Vernon/Huntington Park, CA):

  • Local pickup is available at our Vernon/Huntington Park warehouse as a convenient option.

  • Please select the "Local Pickup" option during checkout.

  • The processing time for local pickup orders is 1-5 business days (Monday through Friday, excluding holidays and office closures).

  • You will receive an email notification when your order is ready for pickup, along with detailed instructions.

  • Pickup hours are from 9:30 AM to 5:00 PM, Monday through Friday.

  • For any inquiries regarding local pickup, please contact us at [email address removed].

6. Lost, Damaged, or Missing Packages:

  • Lost or Damaged Packages:

    • If your package arrives damaged or is declared lost by the carrier, please contact our customer service team at [email address removed] immediately.

  • Stolen or Lost Packages Marked as Delivered:

    • Roses Collection is not responsible for packages marked as delivered that are subsequently stolen or lost.

    • We strongly recommend purchasing optional shipping insurance through ShipAid at checkout.

    • ShipAid insurance provides coverage for refunds or reshipments of lost or damaged packages, offering peace of mind.

    • The cost of ShipAid insurance is determined by the total value of your order.

    • ShipAid insurance does not cover shipping issues resulting from incorrect or insufficient addresses provided by the customer.

    • To file a ShipAid claim, please use the ShipAid self-service portal, providing your order details.

7. Incorrect Shipping Addresses:

  • Customers are responsible for providing accurate and complete shipping addresses.

  • If a package is returned due to an incorrect or incomplete address, the customer will be responsible for any reshipping fees.

  • Please double check your shipping adress before submitting your order.

8. Customer Service:

  • For any questions or concerns regarding our shipping policy, please contact our customer service team at [email address removed] or [email address removed] for pickup related questions.

We appreciate your business and strive to provide a seamless shipping experience.